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©2019 BY ZAVEN GLOBAL, LLC

TERMS AND CONDITIONS

BEFORE PURCHASING AND/OR USING ANY SERVICES, PLEASE READ ALL OF THIS AGREEMENT CAREFULLY. By accessing any areas of this site, or purchasing a ticket, users ("users" or "you") agree to be legally bound without limitation, qualification, or change and to abide by these terms and conditions, which will constitute our agreement ("agreement"). Zaven Global LLC reserves the right, in its sole discretion, to amend, modify, or alter this Agreement at any time by posting the amended terms on this Site. We recommend that you review these terms and conditions periodically. The amended terms shall be effective from and after the date that they are posted on the Site. Additional terms may apply when you book services or when you participate in activities as applicable.

 

PURCHASE OF TICKETS/SPECIAL NEEDS

All sales are final, non-transferable and non-refundable.  All sales made through this website are subject to the terms of this Agreement.  IF YOU OR YOUR GUEST HAVE SPECIAL NEEDS IT IS YOUR RESPONSIBILITY TO REACH OUT TO ZAVEN GLOBAL LLC PRIOR TO PURCHASING YOUR TICKET TO ENSURE REASONABLE ACCOMMODATIONS CAN BE MADE.  IF ACCOMMODATIONS ARE AVAILABLE, WRITTEN APPROVAL/ACCEPTANCE WILL BE PROVIDED BY ZAVEN GLOBAL LLC.

TERMS OF SALE.

Tickets sold through this website grant to the Customer only a revocable license to the bearer that may be revoked at any time for any reason. Resale or attempted resale of any ticket issued hereunder at a price higher than the face value appearing thereon is grounds for seizure and cancellation without compensation. Customer assumes all risk or danger incidental to the event, whether occurring prior to, during, or subsequent to, the actual event. The terms of sale of each ticket issued pursuant to a transaction initiated on this website are subject to any and all terms imposed by this agreement. In order to be admitted to an event, each Customer must present the original ticket in its original, undamaged, unaltered form, to the applicable venue at the appropriate time. Entry may be refused for various reasons, including misconduct, intoxication, etc., as determined by Zaven Global, LLC, or its partners.

AIRFARE POLICY

Airfare is not included in the package price, and participants are responsible for purchasing and booking their own air travel. 

REFUND POLICY

There will be no refunds for any reason; this includes any and all payments and/or deposits made to Zaven Global LLC, or its affiliates. 

MISREPRESENTATIONS MADE BY PARTICIPANT RESULTING IN DISQUALIFICATION AND CANCELLATION

Any omissions or misrepresentations made by participant or their agent resulting in disqualification and cancellation of ticket will result in a $350 fee.  Such fee shall be invoiced to participant by Zaven Global LLC.  In the unlikely event, the disqualification results in a refund of the purchase price to the participant the $350 fee shall be withheld from the balance of the refund.

PAYMENT PLANS

If a product or service is purchased utilizing a  payment plan the customer is responsible for 100% of agreed-upon payments equaling the original purchase price of the product or service. If any payments are not received as scheduled, the entire purchase is void and the payments made up to that point are forfeited to Zaven Global LLC and will not be refunded.

RELEASE OF LIABILITY

THE HOLDER EXPRESSLY ASSUMES ALL RISK AND DANGER ARISING FROM OR INCIDENTAL TO THE EVENT FOR WHICH THE TICKET IS ISSUED, WHETHER SUCH RISKS OCCUR PRIOR TO, DURING, OR SUBSEQUENT TO THE ACTUAL EVENT THE HOLDER EXPRESSLY RELEASES ZAVEN GLOBAL LLC, THE EVENT FACILITY, MANAGEMENT, PROMOTERS, PARTICIPANTS, PERFORMERS, ARTISTS, AND THE TICKETING AGENCY AND/OR TICKETING SERVICES PROVIDER (collectively “MANAGEMENT”) AND ALL OF THEIR OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, REPRESENTATIVES, AND AGENTS, FROM ANY AND ALL CLAIMS THAT THE HOLDER HAS OR MAY HAVE THAT ARISE FROM OR ARE INCIDENTAL TO THE EVENT, INCLUDING ANY CLAIMS ARISING OUT OF THE NEGLIGENCE OF MANAGEMENT OR MANAGEMENT’S OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, REPRESENTATIVES, OR AGENTS.

Zaven Global LLC endeavors to publish and maintain accurate prices and information for its services. In the event, however, that a service is listed or provided to us at an incorrect price or with incorrect information due to typographical error or other error in pricing or service information received from a travel service provider, we retain the right to refuse or cancel any Requests placed for such service, whether or not the order has been confirmed and/or your credit card charged. If your credit card has already been charged for the purchase and your Request is canceled because of incorrect hotel, airline, or car provider information, we will promptly issue a refund to you in the amount of the charge.

RESERVATION OF MANAGEMENT’S RIGHTS.

Management reserves the right to refuse admission to or eject any person whose conduct or hygiene is deemed by Management, at Management’s sole discretion, to be undesirable, including (but not limited to) disorderly conduct, use of vulgar or abusive language, or failure to follow Management or facility rules and directions. Undesirable conduct of any of the types expressly listed above will automatically terminate this license and all rights of the holder. The exercise of management’s ejection rights hereunder does not entitle the holder to a refund of the ticket price or any part thereof. This ticket is a revocable license and admission may be refused upon refunding the face amount of the ticket, at management’s discretion. Unlawful resale or attempted resale is grounds for seizure and cancellation of the ticket, without compensation, at management’s discretion. Management also reserves the right to deny registration or payment to anyone who is deemed by an athlete/influencer/celebrity, or any other partner of Zaven Global to have displayed a higher risk to said influencer.  This includes people deemed as rude or posting negative comments, stalker behavior, inappropriate comments to or about the influencer, or other wise makes them feel uncomfortable.  The influender nor Zaven Global LLC are responsible for providing an explanation for refusal to participate. 

NO REFUNDS OR EXCHANGE.

EVENT DATE, ITINERARY, PORTS AND TIME IS SUBJECT TO CHANGE. ALL RIGHTS RESERVED. IN THE UNLIKELY EVENT THE ‘INFLUENCER’ IS UNABLE TO ATTEND THE EVENT DUE TO ILLNESS, INJURY, OR DEATH, THE HOLDER SHALL NOT BE ENTITLED TO A REFUND. EXCEPT AS OTHERWISE REQUIRED BY LAW. REASONABLE ACCOMODATIONS WILL BE MADE TO INCLUDE AN ALTERNATIVE ‘INFLUENCER’ WHICH REPRESENTS SIMILAR VIEWS, FASHIONS, AND HAS A SIMILAR ‘FOLLWING’, AND MAY INCLUDE THE ‘INFLUENCERS’ STAFF, OR ANOTHER ‘INFLUENCER’ OF ZAVEN GLOBAL LLC’S CHOICE. IN THE UNLIKELY EVENT THAT ZAVEN GLOBAL LLC CANCELLS THE EVENT DUE TO THE MINIMUM NUMBER OF PARTICIPANTS REQURED BY MAY 15TH, 2018 WHICH NUMBER IS SET AT 40, AND REFUNDS ARE OFFERED ZAVEN GLOBAL LLC SHALL PROVIDE REFUND VIA CHECK TO NAME AND ADDRESS OF THE PURCHASER ON FILE. Reasonable accommodation will be made to confirm name and address. This ticket is not subject to any refund, bears no cash value, and is not redeemable for cash. Tickets obtained from unauthorized sources may be counterfeit and worthless. It is unlawful to reproduce this ticket in any form. Management reserves all rights not expressly granted to the holder by these terms.

COMPLIANCE WITH FACILITY RULES.

The holder agrees to comply with all local or facility rules that prohibit or limit alcoholic beverages, illegal drugs, controlled substances, cameras, recording devices, bundles and containers of any kind from being brought into the event premises.

TICKET PRICE.

Unless indicated otherwise, prices include all applicable taxes and/or cash discounts (if available). TICKET PRICE IS NONREFUNDABLE EXCEPT AS SPECIFICALLY PROVIDED IN THIS AGREEMENT.

RESELLING AND PROMOTIONAL USE PROHIBITED.

The Ticket Holder agrees not to transmit, distribute, or sell (or aid in transmitting, distributing, or selling) in any media now or hereafter existing, any description, account, picture, video, audio or other form of reproduction of the event or any surrounding activities (in whole or in part) for which this invitation is issued (the “Event”). This invitation may not be used for any form of commercial or trade purposes, including, but not limited to, advertising, promotions, contests or sweepstakes, without the express written consent from Zaven Global LLC.

Breach of any of the terms of this license or the failure to comply with venue rules shall automatically terminate any rights that the Ticket Holder may have hereunder; shall render illegal and unauthorized the Ticket Holder’s use of the invitation for any purpose; and shall authorize Promoters to withdraw the invitation, refuse admission to the Event, or eject the Holder from the Event. Breach of any of the terms of this license shall also subject the Holder to all legal remedies available to Promoters. Sale or attempted sale of this invitation to this private Event is grounds for seizure or cancellation without refund or other compensation.

The Holder and the Holder’s belongings may be searched upon entry into the Event, and the Holder consents to such searches and waives any related claims that might arise against Promoters. If the Holder elects not to consent to these searches, the Holder will be denied entry into the Event.

 

CANCELLATION, TERMINATION AND RIGHT TO REMOVE PASSENGERS BY ZAVEN GLOBAL LLC:

Zaven Global LLC reserves the right to cancel the cruise before the journey starts or terminate it after the journey has begun, or to have a passenger removed from a cruise in the following cases:

 

a) Without notice, if the person traveling disrupts the execution of the travel or if his/her behavior is dangerous, harassing, abusive, threatening or otherwise disruptive to others or to himself or herself, or is not in accordance with the Terms and Conditions, applicable rules or regulations, or the instructions of staff or crew members. In the event of such removal, Zaven Global LLC is entitled to recover the full travel price and, such passenger may be left at any port or place the ship calls without any liability to Zaven Global LLC  or its representatives. Zaven Global LLC  shall not be required to refund any portion of the fare paid by any passenger who is removed under the terms of this paragraph, nor shall Zaven Global LLC  be responsible for expenses for lodging, medical care, meals, transportation, or any other expenses incurred by the passenger. Zaven Global LLC  shall be entitled to recover from the passenger any costs or expenses incurred by Zaven Global LLC , its representatives, or the crew members in the removal of the passenger or the exercise or enforcement of this clause.

b) If, by May 15th, 2018, the advertised minimum number of paid participants has not been reached, which is 40 passengers per cruise, or whatever other minimum number of passengers or participants has been indicated for the cruise or service concerned, or there is otherwise insufficient reservations or demand for the cruise, excursion or service. In all such cases Zaven Global LLC shall promptly inform the traveler of the cancellation and forward to him/ her its withdrawal statement. All monies received by Zaven Global LLC  for the reservation will be reimbursed promptly.

 

GUARANTEE, REDRESS AND DUTIES TO CO-OPERATE

If travel services are not provided as contracted or are disrupted as a result of the fault of Zaven Global LLC  then the traveler may demand redress in accordance with these Terms and Conditions. Nevertheless, the traveler has a duty to co-operate in that he/she must do whatever he/she can reasonably do to contribute to remedying the disruption and to keep any losses that may arise as low as possible or avoid them completely. He/ she has a particular duty to advise Zaven Global LLC and the tour operator’s representative immediately of any possible complaints.

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ACTS OF GOD, STRIKE, OR OTHER CONDITIONS BEYOND CONTROL

a) Before the journey starts: if execution of the journey is materially made more difficult, jeopardized, prevented or impaired as a result of extraordinary circumstances that were unforeseeable at the time of entering into the contract and for which Zaven Global LLC  is not responsible, then the tour operator or Zaven Global LLC  may cancel, delay or alter the cruise prior to the start of the journey, and Zaven Global LLC  shall not be liable for such cancellation, delay, alteration, or other inability to perform. Such circumstances include war, strikes, civil unrest, epidemics, and government directives (such as requisition of accommodation or of means of transportation), embargoes; natural disasters, and accidents; and damage to the vessel (especially to the hull and engines, etc.) or other occurrences that are equivalent to the examples mentioned above in their effect (force majeure). The travel price received by Zaven Global LLC  paid will be reimbursed promptly

b) After the journey has begun: if the circumstances specified above come about after the journey has begun then the tour operator or Zaven Global LLC may cancel, delay, or alter the remainder of the cruise, and Zaven Global LLC shall not be liable for such cancellation, delay, alteration, or other inability to perform. In that case Zaven Global LLC shall, as a consequence of the cancellation, take the necessary measures and see to the return transportation of the traveler insofar as that is agreed in the Terms and Conditions and is not precluded by the force majeure circumstances. If the contract is terminated Zaven Global LLC has the right to a claim only for reimbursement of the costs of the services that have been provided. The person travelling must bear the additional costs of the return transportation and/or other necessary measures.

c) Changes in the water level: unusually low or high river water levels may cause changes to the itinerary, possible re-embarkation on another vessel or transfer(s) by coach or rail, or even to a shortening of the journey. Zaven Global LLC , the tour operator and the ship’s captain sometimes have to take such decisions quickly. Such measures may not, understandably enough, justify cancellation, termination or withdrawal from the contract by the person travelling; and passengers may not derive from them any claims on the tour operator or Zaven Global LLC, including without limitation claims for monetary damages.

TRAVEL DOCUMENTATION/VISAS

All passengers must have passports valid for six months following disembarkation and necessary visas when boarding. Passengers are advised to check with their Travel Agent or their Consulate Service to determine which documents they must obtain. If incorrect documents are obtained, passengers will be unable to participate in particular shore excursions and may be denied boarding and/or entry into certain countries. Zaven Global LLC accepts no responsibility for obtaining required visas nor for advising guests of visa or other immigration requirements.

TRAVEL INSURANCE PROTECTION

Travel Insurance is not included in the listed fares. While travel insurance is not required in order to participate in this program, Zaven Global LLC strongly recommends that each guest purchase a travel protection plan, as unforeseen circumstances can occur both prior to and during travel.

Travel Insurance is not included in the listed fares. For your own peace of mind, we recommend you purchase a travel protection plan, providing coverage for unforeseen circumstances which can occur both prior to and during travel. Please discuss with your travel agent if you have any questions.

REVISIONS/CHANGES

Once a booking has a deposit, all changes are subject to a $50 charge per change. Cancellations are subject to the Non-Refund policy and any deposits shall be forfeit to Zaven Global LLC.  Zaven Global LLC reserves the right to resell the cabin and has no requirement to reimburse cancelled passengers funds.

CHILDREN/MINORS

Due to the nature of our cruise itineraries, Zaven Global LLC does not maintain facilities or services for children aboard their cruise vessels. On all cruises and cruise journeys, minors under the age of 18 must be accompanied and share a cabin with a parent, legal guardian or other responsible adult over the age of 21. We regret that we cannot accommodate children under 12 years of age, and we reserve the right to limit the number of minors under the age of 18 years on board.

 

DISABLED PASSENGERS/ SERVICE ANIMALS

 We welcome guests with special needs. Guests who have any medical, physical or other special needs must contact Zaven Global LLC directly and prior to purchase to obtain specific information. All vessels and coaches are equipped to European standards. Vessel operators will, under appropriate circumstances, permit passengers to use motorized scooters and wheelchairs that satisfy criteria confirmed by Zaven Global LLC. In all cases passengers must understand and accept that the vessels do not have lifts permitting easy access from deck to deck, and that some decks are multilevel and/or have significant thresholds to be negotiated. Accordingly, physically disabled passengers may need the services of a responsible adult and should be aware that crew availability to assist them is often severely limited. Regrettably, we are unable to allow service animals aboard the vessel as it is not equipped to accommodate.  All ANIMALS ARE PROHIBITED.

OPERATOR

Zaven Global LLC acts solely as a Sales Agent/Preferred Supplier for the operator of the vessels described in this document.

ZAVEN GLOBAL LLC

Zaven Global LLC acts solely as a Sales Agent/Preferred Supplier for the operators of the vessels. Zaven Global LLC neither owns nor operates any of the vessels described herein and thus assumes no responsibility or liability for acts or omissions of the vessel owners or operators or their respective employees, agents or contractors in regard to the cruises described herein.

RESPONSIBILITY

Zaven Global LLC accepts no liability or responsibility, whether caused by railroad, boat, aircraft, motor coach or any other conveyance, for any injury, damages, loss, accident, delay or irregularity which may be caused either by reason or defect, through the acts, omissions or defaults of any company or person, or in carrying out the arrangements of the tour, as a result of any cause beyond the control of Zaven Global LLC. Guests specifically release Zaven Global LLC from all claims for loss or damage to baggage or property or from personal injuries or death, or from loss or delay, arising out of the acts, omissions or negligence of any independent contractors, such as air carriers, vessel owners or operators, hotels, shore excursion operators, restaurateurs, transportation providers, medical personnel or other providers of services or facilities. All arrangements made for tour participants with independent contractors, including medical services, are made solely for convenience to participants and are done at the participant’s own risk. Medical personnel are independent contractors. Zaven Global LLC specifically disclaims all liability for damages for emotional distress, mental suffering or psychological injury of any kind. Tickets, vouchers, and any other travel documents are subject to all terms and conditions of the respective suppliers (some of which may limit supplier’s liability). Under no circumstances shall Zaven Global LLC be construed as a carrier under a contract for safe carriage of the passenger or his or her belongings. Zaven Global LLC  and the owners and operators of the vessels identified in this brochure shall be entitled to any and all liability limitations, immunities and rights applicable to them or any of them under the Strasbourg Convention on the Limitation of Liability of Owners of Inland Navigation Vessels (CLNI), with protocols and amendments, together with the further provisions of the International Convention of Limitation of Liability for Maritime Claims, 1976, with revisions and amendments (hereinafter collectively referred to as the “Convention”), if and as applicable, as well as any other applicable laws limiting liability. Zaven Global LLC and the owners and operators of the vessels shall be entitled to claim the benefit of whichever law, regulation, treaty or doctrine provides the greatest legal protections to Zaven Global LLC and the owners and operators of the vessels.

REFUSAL OF PASSAGE

Zaven Global LLC shall not be required to refund any amount paid by any participant who must leave the prematurely for any reason, nor shall Zaven Global LLC or the owners or operators of the vessels be responsible for the lodging, meals, return transportation or other expenses incurred by such participant.

DISPUTES / GOVERNING LAW

These Terms and Conditions shall be governed by the laws of the State of Utah, United States of America, without regard to conflict of laws. Any dispute between you and Zaven Global LLC, directly or indirectly relating to the Terms & Conditions or your cruise, shall be first submitted to mediation in Salt Lake City, UT, before a mediator mutually agreed to by the parties. The parties shall share equally the cost of the mediator. If mediation is not successful, the dispute must be resolved by binding arbitration under Utah law before the Judicial Arbiter Group or its successor. The prevailing party shall be entitled to an award of costs and reasonable attorneys› and arbitration fees. Any action to enforce the arbitrator›s decision shall be brought in the state or federal courts in the State of Utah. Our relationship and the Terms and Conditions are governed by the laws of the State of Utah, U.S.A. Arbitration against Zaven Global LLC must be commenced within one year following the date of cruise completion. Neither Zaven Global LLC nor any affiliate shall in any case be liable for other than compensatory damages, and you hereby waive any right to punitive damages.

CONSENT TO ELECTRONIC COMMUNICATIONS

By purchasing, you consent to receive disclosures from us electronically through this web site or via email under the terms set forth in this Consent.  You agree that we may provide electronically any and all communications concerning your tickets and/or any payment plan you may enter into as well as any disclosures required by federal or state law (the “Disclosures”). Your consent applies not only to the tickets and any payment plan but also to any ancillary agreement related to these and to any future tickets or payment plans you may obtain through us.

To electronically receive and view and electronically save or print the Disclosures, you must have: a personal computer with Internet access; a widely-used, recent-generation web browser; and a printer, hard drive or other storage device. You represent that you have this hardware and software.

Prior to your purchasing the tickets, you may withdraw your consent to receipt of electronic disclosures by exiting this website.  If you do this, you will not be able to purchase tickets from us.  To withdraw your consent after this time, send an email stating that you withdraw your consent to receipt of electronic disclosures to info@zavenglobal.com.  Include your name, address, and invoice number in any such request.  You have the option to receive any information that we have provided electronically in paper form at no cost to you.  To update any contact information, we have on file for you, please email info@zavenglobal.com

By continuing your purchase, you agree to these terms and conditions and you agree to the Arbitration Agreement, and the Consent to Electronic Contracting and Communications.  If you do not agree to these terms and conditions, or the Arbitration Agreement, or the Consent to Electronic Contracting and Communications do not proceed. As used in the Arbitration Agreement and the Consent to Electronic Contracting and Communications, “we,” “our,” and “us” mean Zaven Global LLC and its successors, assigns and agents.

18 April, 2018